WHAT IF I DON’T LIKE THE PRODUCT I ORDERED WHEN IT ARRIVES?
DELIVERIES & RETURNS
We’re sure you will like it, but if not, you can return it to us within 14 days of delivery for a full refund. Simply contact us with a brief explanation, and we’ll arrange for it to be collected by our delivery partners. We will refund you the cost of the item(s), but you will need to pay for the cost of the item to be collected. You should read our terms and condition for more information on returns, refunds and collection costs (where applicable.)
WHAT IF THE ITEM IS DAMAGED WHEN IT ARRIVES OR YOU ARE SENT THE WRONG ITEM?
Our specially-trained Quality Guardians check your furniture to make sure it’s up to our standards before we dispatch it to you, so damage is rare. But if you’re unhappy with the quality, or if we’ve sent you the wrong item, just contact us within 24 hours of delivery or as soon as possible. If you can send us a couple of photos of the damage or other issues with the product. Our team will assess your complaint, and dependent on the nature of the complaint arrange to collect the item from you and either give you a full refund, or order you a replacement. It’s very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it was received in a good condition. If you’re not happy with the goods when you inspect them, note this on the form and contact us.
CAN I CANCEL AN ORDER IF I CHANGE MY MIND?
If you have a change of heart, you can cancel at any time before your item is dispatched in the UK. Simply contact us and we’ll cancel your order and give you a full refund. Cancellations made after the dispatch of your item(s) will need to be made at the time of delivery, via a refusal of delivery or within 14 days of delivery by contacting us. We will refund you the cost of the item, but you will need to pay for the collection/delivery back to us.